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Why does Face ID stop working after an accidental drop, displaying "Move Higher/Lower"?

M
mianshahzad10
Published on June 16, 2026
Reputation: 235 Views: 6
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Why does Face ID stop working after an accidental drop, displaying "Move Higher/Lower"?

Community Answers (1)

M
mianshahzad10 Rep: 235
Answered on Jun 16, 2026 at 11:23 AM

The TrueDepth camera array uses a highly sensitive dot projector made of fragile crystal layers. A sudden drop can break this physical alignment or crack the module, causing Face ID to fail. This is a hardware issue that requires professional microsoldering to fix.

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